SaaS · Series B
Cloud spend cut by a third
A growing SaaS platform saw its cloud bill climb 4× faster than revenue.
Full architecture + numbers under NDA on request
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A mid-market retailer’s support queue was drowning in repeat questions. Agent burnout was real, CSAT was slipping, and hiring more agents was not the answer.
A mid-market retailer’s support queue was drowning in repeat questions. Agent burnout was real, CSAT was slipping, and hiring more agents was not the answer.
RAG over four years of tickets, product docs, and return policies, plus an evaluation harness run before every release.
The assistant shipped behind a soft launch and only took over topics where the eval score cleared a defined bar.
A growing SaaS platform saw its cloud bill climb 4× faster than revenue.
A regulated financial product needed to launch before a well-funded competitor.