What our engagements look like, without the logos.

Situation

A growing SaaS platform saw its cloud bill climb 4× faster than revenue. Nobody on the team was senior enough in infra to unpick what was burning money.

Approach

Six-week right-sizing engagement: compute profiling, autoscaling policies, dbt model pruning, and a FinOps dashboard the finance team actually reads. Changes landed behind feature flags with zero customer-visible impact.

Situation

A regulated financial product needed to launch before a well-funded competitor. The roadmap assumed nine months; the board gave the team two.

Approach

Greenfield build on infrastructure-as-code, with SOC 2 · ISO 27001-ready patterns baked in from commit one. Weekly demos with compliance present, so the audit trail was written as we shipped, not retrofitted.

Situation

A mid-market retailer’s support queue was drowning in repeat questions. Agent burnout was real, CSAT was slipping, and hiring more agents was not the answer.

Approach

RAG over four years of tickets, product docs, and return policies, plus an evaluation harness run before every release. The assistant shipped behind a soft launch and only took over topics where the eval score cleared a defined bar.